You can add comments or briefings to a case. These are for internal use only and are not published or available to anyone who does not have access to the media functionality.
To add a comment;
- Go to the case you want to update
- Click on 'add comment'
- Type your comments in the box. There is no limit to the amount of text you can add
- Your comment will show in the comments section with the author and date and time stamp.