You can assign to teams or individuals in MusterPoint. They have to be a user in the system to do this.
Assigning is useful for asking other users to respond to something if they are more suitable to do so (you might want to send an FOI request directly to the team or pass on a question about recycling or libraries).
If assigning to a team, they need to have a team email address in the system such as communications@ or FOI@ - then anyone in the team will be aware and can respond.
Receiving and dealing with assignments
When you are assigned a message to deal with you will receive an email notification and you will also see it in your assignments and messages feed.
Everyone will see in the dashboard assignments and if they have been responded to.
If you do not have an email address in the system you will not receive a notification